Salem Trust:
An Authentic
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November 6, 2018

From a plan's investment consultant, RE: transition of investment managers: "Karen [Russo], thank you for the active handling of this challenging transition!"

October 23, 2018

From a plan administrator: "...We have had a couple of situations recently..The assistance on both occasions from Wanda [Gordon] and Karen [Russo] have been stellar...I recently had a similar situation arise with a different custodian and the process was NOT handled in a smooth and effective way..."



September 19, 2018

From a third-party administrator: “Thank you for the quick turnaround!” (This benefits administrator accidentally locked herself out of the benefit payment system, so Karen Russo immediately sent payment extracts so the project could be completed).

September 12, 2018

From the chairman of the board of a public pension plan: "The presentation you [Karen Russo] made at the board meeting was excellent!"

August 28, 2018

From a retirement plan's actuary: “I only wish every custodian was as proactive and helpful as you are!” (In response to Debbie Kocsis providing to the actuary advance notice of how to find an additional account and new statement type for one of Salem Trust’s pension plan clients.)

August 16, 2018

From a plan administrator to the plan's board of trustees: "I just have to tell you all, Salem Trust is awesome. I love working with them. Ashley Pelletier is the best. She bends over backwards to help me with whatever I need. I could not be more satisfied with their service." 

August 14, 2018

The 2018 2nd quarter Service Report is now available. 

August 9, 2018

From a plan administrator: "I just had a meeting with Karen Russo this morning. I told her how wonderful you (Mallory Parsons) are, how helpful you have been, and that your out-of-the-box thinking helps correct issues."

August 8, 2018

Congratulations to Lynn Skinner, who celebrates her 35th year with Salem Trust and its precedent organization. 

July 19, 2018

From a third-party administrator at the FPPTA annual conference: “Ashley Pelletier provides excellent assistance. Her responsiveness really helps me and our clients. She is a joy to work with.” 

April 30, 2018

A wonderful compliment from a client’s Chairman of the Board: “Mindy Johnson is our hero. Her diligence and attention to detail uncovered excessive trading activity in our accounts of which we were unaware. She is serious about her fiduciary responsibility to our plan and takes many extra steps to keep our assets safe."

March 25, 2018:

From the recorded session of a government retirement plan’s auditor: “Salem Trust’s service is impeccable and first-rate. We received a 1-hour response [to a question], the best we’ve ever received.” The plan’s administrator, a city employee who also interacts with another custodian, stated “Salem Trust is the best."

It’s Our Only Business

Being the only company focused exclusively on asset safekeeping is
An Authentic Difference SM>>>

Public Pension Plans and Institutional Clients

Focusing on two types of clients creates
An Authentic DifferenceSM>>>

Serving Your Industry Partners

Service Providers, Investment Managers, Stakeholders deserve
An Authentic DifferenceSM>>>

The Salem Trust Service Pledge

Our success as an institutional custodian is determined by you. Our pledge is to deliver custody services that create relationships that last for decades.

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Investment positions custodied, including manually-priced sundry assets


of the 2017 S&P 500 are named in securities class action lawsuits. Salem Trust offers a hassle-free solution


Of our 75,000 annual pension benefit payments are issued on the first payment date of the month; neither snowstorm nor hurricane prevents us from reaching a retiree

An Authentic DifferenceSM

happens because of direct access to real professionals and real service

An Authentic DifferenceSM

shows by Salem Trust’s high client retention rate

An Authentic DifferenceSM

delivers automatically through the Salem Trust Service Pledge

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Salem Trust Company is regulated by the Florida Department of Financial Regulation, Department of Financial Institutions